Recent years have seen a dramatic growth in the study of frictions that individuals
experience, especially in their interactions with the public sector, creating both the potential …

Firms across the globe are affected by red tape, but there is little academic research on how
country‐level institutions shape red tape perceptions. Drawing on institutional theory, we …

Most research has conceptualized red tape as being a pathological subset of organizational
formalization. This article argues that focusing on a single dimension of organizational …

Organizational rules are the backdrop of public employee life, with research suggesting both
beneficial and harmful effects to employee morale. In contrast to the traditional approach of …

We focus on the relationships among administrative delay, red tape, and red tape–related
organizational performance. We hypothesize that administrative delay leads to more red …

In this study, we aim to replicate and extend the negative effect of red tape on procedural
satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our …

Employee turnover intention is a serious concern for public organizations. In this study, we
investigate if the presence of effective organizational rules, or green tape, can help keep …

This study examines the attributes of organizational rules that influence rule following. Rule
following fosters organizational effectiveness by aligning individual behaviours with …

In the wake of New Public Management reforms, the prospect of increasing task
performance by building trust within public organisations has awoken renewed interest in …

Changing bureaucratic structures and increasing collaboration within public service delivery
create new questions for leadership. With formal authority becoming more dispersed and …