(57) ABSTRACT A link, called an X-LinkTM and is placed in a message (SMS, MMS, email
etc.) that is sent to a user and displayed on their device (eg mobile telephone). When the link …

Controls are provided for a web server to generate client side markups that include
recognition and/or audible prompting. The controls comprise elements of a dialog such as a …

The controls comprise elements of a dialog Such as a ques tion, answer, confirmation,
command or statement. A module 4,831,550 A 5, 1989 Katz forms a dialog by making use of …

A method and system schedules inbound inquiries, such as inbound telephone calls, for
response by agents in an order that is based in part on the forecasted outcome of the …

(58) Field of Search........................... 379/671, 76, 72,(57) ABSTRACT 379/8811'8812'8813'
8817'8818'20103 Amethod and system for telephone-based service utilization (56) …

A system and method for processing voice requests from a user for accessing information on
a computerized network and delivering information from a script server and an audio server …

This invention relates to a system and method for creation and automatic deployment of
personalized, dynamic and interactive voice services, including information derived from on …

This invention relates to a system and method for creation and automatic deployment of
personalized, dynamic and interactive voice services, including information derived from on …

Asystem and method for creation and automatic deployment 4,156,868 A 5/1979 Levinson
of personalized, dynamic and interactive voice services 4,554,418 A 11/1985 Toy relating to …

Abstract A VoiceXML Dialog Engine (“VDE”) is employed to handle requests via a brokered
session from a media communications server. The VDE interfaces with one or more …