In information systems (IS) research, Information Technology Service Management (ITSM)
has become a popular research area among IS and management researchers as a result of …

Practitioners and academics alike have highlighted that information systems (IS) research
may currently have limited use and value to practitioners. Further, research provides …

In information systems (IS), Information Technology Service Management (ITSM) has
become a popular research area among IS and management researchers as a result of …

IT service desks have become an integral part of intra-enterprise ecosystems, keeping IT
hardware and software services within the company running. Business Intelligence methods …

Building on process management and service climate theories, this paper investigates the
pertinent issues of whether firms that implement ITIL best practices for IT service …

In recent years, market competitions and internal efficiency requirements derived many
Information Technology (IT) functions to shift their paradigms from IT asset management to IT …

The perceived socio-economic significance of Information and Communication Technology
(ICT) has dramatically expanded the domains in which this cluster of technologies is being …

ADDIS ABABA UNIVERSITY SCHOOL OF GRADUATE STUDIES Page 1 i ADDIS ABABA
UNIVERSITY SCHOOL OF GRADUATE STUDIES FACTORS INFLUENCING THE …

Abstract In the Information Systems (IS) discipline there has been a continued interest in
understanding how IT or IS development, implementation and use draw from and impact on …

IT organizations in today's world must transform from viewing themselves as “overheads”
and running as “cost centers” into “aligned business partners”(Overby, 2004, p. 50) that meet …