Whilst M-commerce is having a major influence in the way businesses and consumers
interact, mobile shopping service quality (MS-SQ) has been understudied in the literature …

This study aims to analyze the service quality of online transportation focusing on the
technology aspect. The measurement developed from previous related studies includes …

In the present research, authors try to understand how customers evaluate mobile service
quality (MSQ) in the context of mobile banking (MB) applications. Consequences such as e …

The emergence of e-hailing apps has increased the demand of customers because online
transportation service is very convenient in this modern society. As e-hailing provides an …

Service quality dimensions of ride-sourcing services in Indian context | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

Information and communications technology (ICT)-based government service delivery in
India is rapidly achieving a stage of maturity. With the increasing teledensity and the …

Artificial intelligence agents (chatbots), which are programs to communicate with users
primarily in customer service contexts, are an alternative interaction channel supporting …

In response, to little research focused on how Jordanians perceive and respond to m-
commerce and the main factors that govern its adoption and use, this article proposes a …

Purpose The purpose of the study is to explore and analyze m-car rental service quality
dimensions. Design/methodology/approach Exploratory factor analysis method is applied to …

E-hailing is an online transportation service that has emerged as the passengers' favourite
in transportation industry that involves interaction between customers and service provider …