“Find a flight for me, Oscar!” Motivational customer experiences with chatbots
Purpose Drawing on the self-determination theory, the assemblage theory and customer
experience literature, this paper aims to develop a framework to understand motivational …
experience literature, this paper aims to develop a framework to understand motivational …
Meaningful experiences in tourism: A systematic review of psychological constructs
This study explored the components of meaningful tourist experiences together with their
antecedents and outcomes according to a framework of positive psychology and tourism …
antecedents and outcomes according to a framework of positive psychology and tourism …
Nature-based solutions, mental health, well-being, price fairness, attitude, loyalty, and evangelism for green brands in the hotel context
Given that the polluted environment affects human health, Nature-Based Solutions (NBS) is
becoming an emerging issue in the hospitality and tourism industry. This research is …
becoming an emerging issue in the hospitality and tourism industry. This research is …
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic
This research sought to investigate the relationships between hotel attributes, well-being
perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 …
perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 …
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
The aim of this study is to analyze the behavior of consumers by exploring the attributes of
green hotel selection through a qualitative and quantitative method. The effect of green hotel …
green hotel selection through a qualitative and quantitative method. The effect of green hotel …
Engaging with restorative environments in wellness tourism
Drawing from environmental psychology and consumer well-being perspectives, this study
leverages the theoretical mechanisms underlying the concept of restorative environments to …
leverages the theoretical mechanisms underlying the concept of restorative environments to …
Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions
H Lin, M Zhang, D Gursoy - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to examine the relationship among nonverbal customer-to-
customer interactions (CCIs), positive and negative emotions, customer satisfaction and …
customer interactions (CCIs), positive and negative emotions, customer satisfaction and …
Bibliometric analysis on wellness tourism–citation and co-citation analysis
SA Suban - International Hospitality Review, 2023 - emerald.com
Purpose Tourism on wellness is a rapidly expanding segment of the travel industry;
nevertheless, it is still in its infancy, and more study research is needed to develop a …
nevertheless, it is still in its infancy, and more study research is needed to develop a …
Customer experience, well-being, and loyalty in the spa hotel context: Integrating the top-down & bottom-up theories of well-being
This study attempts to incorporate the top-down and bottom-up theories of well-being in a
spa hotel context. Derived from a sample of 357 spa hotel guests in Taiwan, the results show …
spa hotel context. Derived from a sample of 357 spa hotel guests in Taiwan, the results show …
Exploring slow city attributes in Mainland China: Tourist perceptions and behavioral intentions toward Chinese Cittaslow
This study was designed to identify slow city attributes on Mainland China and examine the
role of the discovered attributes in forming behavioral intention. A psychometric process with …
role of the discovered attributes in forming behavioral intention. A psychometric process with …