Load effect on service times

M Delasay, A Ingolfsson, B Kolfal, K Schultz - European Journal of …, 2019 - Elsevier
In this paper, we develop a general framework to analyze the influence of system load on
service times in queueing systems. Our framework unifies previous results and ties them to …

When does the devil make work? An empirical study of the impact of workload on worker productivity

TF Tan, S Netessine - Management Science, 2014 - pubsonline.informs.org
We analyze a large, detailed operational data set from a restaurant chain to shed new light
on how workload (defined as the number of tables or diners that a server simultaneously …

OM forum—Healthcare operations management: A snapshot of emerging research

T Dai, S Tayur - Manufacturing & service operations …, 2020 - pubsonline.informs.org
A new generation of healthcare operations management (HOM) scholars is studying timely
healthcare topics (eg, organization design, design of delivery, and organ transplantation) …

Early task initiation and other load-adaptive mechanisms in the emergency department

RJ Batt, C Terwiesch - Management Science, 2017 - pubsonline.informs.org
We study a multistage service process that adapts to system occupancy level. Using
operational data from more than 140,000 patient visits to a hospital emergency department …

The labor illusion: How operational transparency increases perceived value

RW Buell, MI Norton - Management Science, 2011 - pubsonline.informs.org
Aubiquitous feature of even the fastest self-service technology transactions is the wait.
Conventional wisdom and operations theory suggest that the longer people wait, the less …

The impact of reimbursement policy on social welfare, revisit rate, and waiting time in a public healthcare system: Fee-for-service versus bundled payment

P Guo, CS Tang, Y Wang… - Manufacturing & Service …, 2019 - pubsonline.informs.org
This paper examines the impact of two reimbursement schemes, fee-for-service and
bundled payment, on the social welfare, the patient revisit rate, and the patient waiting time …

Crowdsourcing exploration

Y Papanastasiou, K Bimpikis… - Management Science, 2018 - pubsonline.informs.org
Motivated by the proliferation of online platforms that collect and disseminate consumers'
experiences with alternative substitutable products/services, we investigate the problem of …

Gatekeepers at work: An empirical analysis of a maternity unit

M Freeman, N Savva, S Scholtes - Management Science, 2017 - pubsonline.informs.org
We use a detailed operational and clinical data set from a maternity hospital to investigate
how workload affects decisions in gatekeeper-provider systems, where the servers act as …

Quantifying the cost of learning in queueing systems

D Freund, T Lykouris, W Weng - Advances in Neural …, 2024 - proceedings.neurips.cc
Queueing systems are widely applicable stochastic models with use cases in
communication networks, healthcare, service systems, etc. Although their optimal control …

Behavioral foundations of queueing systems

G Allon, M Kremer - The handbook of behavioral operations, 2018 - books.google.com
Understanding the behavior of queueing systems is important to both operations
management academics and practitioners. Queueing systems have been studied …