We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

We estimate the causal effects of responsible scheduling practices on store financial
performance at the US retailer Gap, Inc. The randomized field experiment evaluated a …

We investigate whether organizations can create value by introducing visual transparency
between consumers and producers. Although operational transparency has been shown to …

We conduct an empirical investigation of the impact of queue management on patients'
average wait time and length of stay (LOS). Using an emergency department's (ED) patient …

Error research in organizational science and operations management has increased in
volume, scope, and theoretical and methodological sophistication. Missing from these …

We study how queue configuration affects human servers' service time by comparing
dedicated queues with shared queues using field data from a natural experiment in a …

Accuracy and consistency are critical for inspections to be an effective, fair, and useful tool
for assessing risks, quality, and suppliers—and for making decisions based on those …

How individuals manage, organize, and complete their tasks is central to operations
management. Recent research in operations focuses on how under conditions of increasing …

Hospital emergency departments (EDs) provide around‐the‐clock medical care, and as
such are generally modeled as nonterminating queues. However, from the care provider's …

Just-in-time scheduling has become ubiquitous in the service industries. Although effective
in reducing staffing level, hence labor cost, the potential impact of just-in-time scheduling on …