Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

Artificial intelligence is disrupting the retail industry. Digital voice assistants as one of the
most popular AI technologies are poised to revolutionize consumers' shopping journeys yet …

Consumers develop a passion for the use of innovations, which is a critical determinant of
their success. Research has largely examined drivers of initial acceptance of digital …

Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

Purpose With the upgrade of natural language interaction technology, the simulation
extension of intelligent voice assistants (IVAs) and the uncertainty of products and services …

The widespread appeal of Smart Voice Assistants (SVAs) stems from their ability to enhance
the everyday lives of consumers in a practical, enjoyable, and meaningful manner. Despite …

Artificially intelligent interactive voice assistants (AIIVAs) are developed to understand
language, but there is limited insight into their ability to understand accents. While there …

This paper examines, through the lens of social learning theory, the possibility of
transactional use of AI-controlled voice assistants for service delivery to pick up speed in the …

Purpose Digital voice assistants (DVAs) are revolutionising consumers' interactions with
technology and businesses. Whilst research on the adoption of these devices is rapidly …