Authenticity entails autonomy, congruence, and genuineness. In this article, we use a self-
determination theory framework to discuss a critical aspect of social environments that …

The study aims to apply a dualistic model of passion to explore how frontline employees with
different types of passion for work use emotional labor strategies, and how this affects …

Motivation has a vital role in successful learning and has garnered the interest of numerous
scholars in a wide array of contexts, especially education. Despite such influence, literature …

This multilevel analysis investigated the mediating effects of emotional labor strategies
between paternalistic leadership and teacher outcomes. With a sample of 1384 teachers, we …

Teaching profession is one with the highest requirements regarding emotion labor. Even
though previous studies (Sutton, 2004) showed that teachers engage in emotion …

Abstract [Correction Notice: An Erratum for this article was reported in Vol 24 (6) of Journal of
Occupational Health Psychology (see record 2019-72127-001). In the article, several model …

Introduction Three main emotion regulation strategies (naturally felt emotions, reappraisal
and emotion suppression) have been identified among customer service agents. Each has …

Emotions have an important place in the survival of humankind since its existence. Despite
the importance of the emotions in human life and it is not taken on the agenda for a long time …

The purpose of the research was to understand how early childhood education (ECE)
teachers experience emotional labour in their work in New Zealand. Based on qualitative …

For the purpose of withstanding the fierce competition in the banking sector, various banks
in Ghana requires employees to display emotions whenever dealing with customers …