Customers are vital to any organization and system, and must therefore be considered when
seeking to improve. However, how to improve with regard to the customer, is not clear, and …

Purpose Healthcare providers are increasing their focus on patient satisfaction and patient-
oriented services as they play a significant role in managing rising costs, elevating service …

Targeting the patient's needs and preferences has become an important contributor for
improving care delivery, enhancing patient satisfaction, and achieving better clinical …

OBJECTIVE To evaluate whether accredited health organizations perform better
management practices than non-accredited ones. METHOD The study was developed in …

Objective: There is no single study that has examined nursing research priorities in Vietnam.
This study aimed to gain consensus from experts on the nursing research priorities in …

OBJECTIVE To evaluate whether accredited health organizations perform better
management practices than non-accredited ones. METHOD The study was developed in …

The purpose of this study is to investigate the effect of accreditation on service quality in
medical laboratories and the factors that explain how accreditation affects service quality …

The study aimed to establish the attitudes of professional health personnel on hygiene
practice toward patients at University of Maiduguri Medical Center. Simple descriptive …

Customer needs associated with the healthcare sector are constantly evolving with the
technological advancements, rising costs, and shifts in patient demographics. Challenges …

Prior research suggests that healthcare providers could benefit greatly from quality
improvement activities focused on patient satisfaction as well as reducing waste and costs …