Advances in mobile technology and wearable devices as well as enhanced integration
between information systems (IS) allow greater efficiency and new service offerings …

The recent introduction of smart glasses through media spurred new concepts of service
support systems. Especially in the domain of Technical Customer Services (TCS), the …

The purposes of this research are two-fold: to explore the key content of the Mobile
Information Systems (MobIS) field and to identify the intellectual structure within MobIS …

Servitization is considered as a strategic option for manufacturers who need to develop
higher-value offering. As a result, a manufacturer can include service to its product offer, in …

Due to the various tasks in the domain of Technical Customer Services (TCS) service
technicians face the problem to deal with several duties at the point of service in a short time …

Connectivity has become the hallmark of modern work and has shaped the social life of
many. Originating from a technical discourse, connectivity to work is reflected in numerous …

Mobile apps on smartphones and tablet PCs get more and more employed in enterprises to
optimize business processes, eg by elimination of paper-based data collection. With respect …

Mobile business applications (mobile business apps) bear huge potentials for increased
work productivity, work comfort, and even sales if they are of high quality. Usability and user …

This research study optimises student information system for mobile devices using Student
Academic Registration Information System (SARIS) as a case study. The study specifically …

In virtue of the demand for mobility in many work environments such as in the field service,
appropriate technology is needed to enhance operational and business efficiency. This …