There has been a plethora of published research related to total quality management (TQM)
in the last few decades. However, very few studies focused on cataloging critical factors of …

Purpose–The purpose of this paper is to categorize transportation choice research (mode
choice and carrier selection) leading to insight on themes in the literature and directions for …

In an effort to identify the quality factors perceived to be most important in relation to the use
of Web sites, a survey was undertaken. The questionnaire utilized was based on the …

This paper examines the potential that quality management offers for improving supply chain
management performance. Based on the theoretical and descriptive literature, four themes …

A survey was undertaken to identify the quality aspects perceived to be most important in the
design and use of web sites. The questionnaire utilized was based on preliminary research …

Purpose–The purpose of this paper is to implement a multi-criteria preference
disaggregation approach to measure logistics service quality (LSQ) of manufacturing …

The world has changed a great deal since the most recent installment in the carrier selection
criteria literature. The terrorist attacks of September 11th, the recession that followed, and a …

Academic disciplines are strengthened through many years of theoretical research leading
to significant knowledge advancements in the field. One primary technique for measuring …

Los consumidores posee dos tipos de expectativas sobre un servicio: el nivel deseado y el
nivel percibido. Considerando la contribución de la actividad turística a la generación de …

The study has investigated ocean container carrier selection criteria in order to determine
the differences and similarities between carriers and their customers in the Turkish market …