The concept of second victims (SV) was introduced 20 years ago to draw attention to
healthcare professionals involved in patient safety incidents. The objective of this paper is to …

Purpose Quality improvement is an international priority, and health organisations invest
heavily in this endeavour. Little, however, is known of the role and perspectives of Quality …

Objectives To identify key attributes of healthcare quality relevant to patients and kin and to
compare them to Lachman's multidimensional quality model. Methods Four focus groups …

Accessible Summary What is known on the subject? Psychiatric and/or mental health nurses
are struggling to measure the outcomes of the nurse–patient relationship. Collecting nurse …

Introduction There is a lack of distinct and measurable outcomes in psychiatric and/or mental
health nursing which negatively impacts guiding clinical practice, assessing evidence-based …

Background Measuring quality is essential to drive improvement initiatives in hospitals. An
instrument that measures healthcare quality multidimensionally and integrates patients' …

Accessible Summary What is already known? The nurse–patient relationship in mental
health care is an important focus of mental health nursing theories and research. There is …

Lessons from Health Care Leaders: Rethinking and Reinvesting in Patient Safety Page 1
COMMENTARY Health care quality and safety leaders from a wide range of organizations …

Recently, I experienced what care is all about. I became a patient and noticed that my field of
expertise, quality of care and patient safety, is not that easy in daily practice. In this …

Background: Quality management systems are essential in hospitals, but evidence shows a
real literature gap on the sustainable implementation of quality. Purpose: This study aimed …