The global challenges of sustainability are transforming the economy of the 21st Century.
Economic, social, and environmental sustainability impacts regulators and businesses …

This paper focusses upon passenger flow issues within airport terminals and includes all
activities occurring between curb-side and boarding. To improve passenger flow and …

Abstract Service quality is significant for improving customer satisfaction and enhancing
competitive advantages of service business. Due to the dynamic nature of service activities …

ABSTRACT Indonesia's Soekarno-Hatta Airport has been putting efforts to provide a better
service to airline passengers. However, due to some problems, Soekarno-Hatta Airport's on …

Check-in is the process that passengers wait for the most before their flight. Waiting times of
passengers will vary depending on the number of counters at the airport, the number of self …

The global challenges of sustainability are transforming the economy of the 21st Century.
Economic, social, and environmental sustainability impacts regulators and businesses …

One of the airport operations that define customer satisfaction is baggage handling. This
document analyzes baggage logistics once the plane lands. We used SIMIO® to construct a …

Millions of Muslims around the world perform the Hajj, a mandatory religious journey to the
holy city of Mecca, at least once in their lifetime. Therefore, hundreds of thousands of …

This thesis contributes to the area of integrated management of outbound and inbound
passenger flows at an international airport terminal for optimal utilisation of resources with …

The flow of departing passengers from the airport inside the terminal is affected by strategic
and tactical decisions of airport operation teams. The decisions made by the managers …