AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior

H Jiang, Y Cheng, J Yang, S Gao - Computers in Human Behavior, 2022 - Elsevier
The present study is grounded in social exchange theory and resource exchange theory. By
exploring customers' satisfaction with chatbot services and their social media engagement, it …

User response prediction in online advertising

Z Gharibshah, X Zhu - aCM Computing Surveys (CSUR), 2021 - dl.acm.org
Online advertising, as a vast market, has gained significant attention in various platforms
ranging from search engines, third-party websites, social media, and mobile apps. The …

Digital customer engagement: A systematic literature review and research agenda

R Srivastava, P Gupta, H Kumar… - Australian Journal of …, 2023 - journals.sagepub.com
Digital technologies have become critical to businesses for their engagement, sales, and
other marketing-related activities. However, despite massive attention over the last few …

One app to trace them all? Examining app specifications for mass acceptance of contact-tracing apps

S Trang, M Trenz, WH Weiger, M Tarafdar… - European Journal of …, 2020 - Taylor & Francis
The current COVID-19 crisis has seen governments worldwide mobilising to develop and
implement contact-tracing apps as an integral part of their lockdown exit strategies. The …

Privacy concerns and benefits of engagement with social media-enabled apps: A privacy calculus perspective

M Jozani, E Ayaburi, M Ko, KKR Choo - Computers in Human Behavior, 2020 - Elsevier
Privacy threats in a social media-enabled application (app) can originate from either the
institution or other app users. Although privacy in social media is well studied, the role of …

The impact of type of content use on smartphone addiction and academic performance: Physical activity as moderator

GA Abbasi, M Jagaveeran, YN Goh, B Tariq - Technology in Society, 2021 - Elsevier
Smartphone addiction and its negative effects on academic performance have received
attention from both scholars and practitioners. The gist of this study is to explore the impact …

Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence

K Gelbrich, J Hagel, C Orsingher - International Journal of Research in …, 2021 - Elsevier
In their traditional role, digital assistants in technology-mediated services provide customers
with information, guidance, and suggestions. However, as the opportunities offered by …

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

B Henkens, K Verleye, B Larivière - International Journal of Research in …, 2021 - Elsevier
Smart service systems–that is, configurations of smart products and service providers that
deliver smart services–are striving to increase the smartness of their offering, but potential …

How rich is too rich? Visual design elements in digital marketing communications

Y Bashirzadeh, R Mai, C Faure - International journal of research in …, 2022 - Elsevier
Companies are increasingly including innovative visual design elements such as
animations and pictographs in digital communication. While both elements can be beneficial …

The nature of nomophobia and its associations with contents of smartphone use and fear of missing out: A network perspective

J Wen, Y Huang, G Liu, M Miao - Telematics and Informatics, 2023 - Elsevier
Nomophobia, also known as smartphone separation anxiety, has gained increased attention
owing to its adverse effects. Although research at the latent-construct level has linked …