Frontline employee work engagement and customer service evaluations: a conceptual replication
Y Van Vaerenbergh, S Hazée - Journal of Service Management, 2024 - emerald.com
Purpose The relationship between frontline employee work engagement and customer
service evaluations is a major theme in service research. Recent studies have called for …
service evaluations is a major theme in service research. Recent studies have called for …
A social exchange theory perspective on efficacy, co-creation and successful new service development
Purpose The aim of this study is to examine the relationships among hotel employees'
creative self-efficacy, co-creation and new service development moderated by collective …
creative self-efficacy, co-creation and new service development moderated by collective …
Authentic Leadership, Empowering Leadership and Work-Family Enrichment: The Role of Supportive Work-Family Culture within the Hospitality Industry
M Kyei-Frimpong, A Makafui Ametorwo… - Journal of Quality …, 2024 - Taylor & Francis
This study examines authentic and empowering leadership as antecedents of work-family
enrichment while assessing the moderating role of supportive work-family culture. Data was …
enrichment while assessing the moderating role of supportive work-family culture. Data was …
CEO Leadership and Its Contribution to Diversity Management
This chapter delves into CEOs' significant role in driving diversity management within
contemporary businesses. It traces the CEO's evolution from a distant supporter to an active …
contemporary businesses. It traces the CEO's evolution from a distant supporter to an active …