Does higher education service quality effect student satisfaction, image and loyalty? A study of
international students in Malaysian public universities | Emerald Insight Books and journals …

Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

Our aim in this study was to propose an integrated model to examine the structural
relationships among a higher education institution's service quality, student satisfaction …

Purpose Various models and scales exist in the literature to measure retail bank service
quality without any attempt at integrating them and the moderators have often been under …

Purpose The purpose of this paper is to examine the relationship between brand equity and
customer behavioral intentions to repeat purchases, willingness to pay a price premium …

The study examined factors influencing customers' switching intentions among retail banks
after regulatory-induced mergers and acquisitions occasioned by banking sector reforms …

Perceived service quality and satisfaction of self-service technology: The case of automated
teller machines | Emerald Insight Books and journals Case studies Expert Briefings Open …

The pervasive use of information technology has implications for consumer relationship
management among financial services organisations. There is a need for increased …

International airports have been notable spaces due to their reinforced roles and the
increase in the number of users. Nevertheless, there are not many studies on the …

Purpose Even though scholars have proposed multiple dimensions to measure corporate
reputation, the relationship between these dimensions and service provider selection has …