There has been some solid work done in the area of User-Centered Design (UCD) over the
last few years. What's been missing is an in-depth, comprehensive textbook that connects …

Purpose: Based on an analysis of 502 industry job postings, this article argues that technical
communication work shares traits and competencies with the field of UX and that technical …

User experience (UX) is an established practice in industry and is taught as a necessary skill
for future technical and professional communicators. However, its use in technical and …

Background: Environmental impact studies often enlist professional communicators to
develop and implement public engagement plans and processes. However, few detailed …

A s others in this collection demonstrate, experience architecture has far-reaching potential.
Indeed, when experience architects pursue projects that aim towards a more participatory …

Inspired by the intuitive prototyping method employed by Palm Pilot founder Jeff Hawkins,
this formative field study recreates and reimagines his generative techniques as a new …

Drawing from an ethnographic study with Korean-speaking language minority communities
in an urban metropolitan area in the United Sates, this study illuminates how multilingual …

Disaster recovery often requires the lay public to be involved in a wealth of textual
engagement and rhetorical activities in technological contexts. However, few studies have …

Digital role-playing games such as Rift, Diablo III, and Kingdoms of Amalur: Reckoning help
players develop skills in critical thinking, problem solving, digital literacy, and lifelong …

The gaming industry and the concept of gamification have altered the way many developers
and users approach interactive products. As social gaming demographics expand to what …