Algorithmic evaluations are becoming increasingly common among app‐workers. However,
there is limited research on how app‐workers' perceptions of these evaluations (perceived …

Purpose By investigating trust in the organization as a mediator and traditionality as a
moderator, this study aims to examine the effect perceived organizational exploitation poses …

Drawing upon an extensive analysis of customer-empowering behaviors (CEBs) research,
this study strives to better understand the impacts of perceiving such authorization among …

Purpose This study aims to explore the role of frontline service employees'(FSEs)
awareness that their job can be substituted by smart technology, artificial intelligence …

Purpose This study aims to explore the relationship between transformational leadership
and proactive customer service performance (PCSP) in the airline industry, considering self …

The purpose of this paper is to develop a model to explain why and how some expatriate
managers engage in misbehavior in host countries, a notoriously elusive phenomenon in …

When employees face hostility from others, emotion regulation is needed to perform
effectively but can be personally costly. On the basis of current evidence, employees both …

In the expanding field of the gig economy, the interactions between app-workers and
customers have become focal areas of academic investigation. Drawing from the …

Prior research has shown that customer incivility impacts targeted employees' performance.
Yet, whether such experiences also influence bystander employees has been overlooked. In …

There are a plethora of empirical pieces about employees' pro-environmental behaviors.
However, the extant literature has either ignored or not fully examined various factors (eg …