The purpose of this research is to investigate the impact of four online purchase
determinants (website image, routine, website knowledge and innovativeness) on customer …

Drawing on relational tie theory and theory of trust, this study examines the role of affective
and cognitive trust in mediating the relationship between corporate brands and consumers …

The hotel sector, one of the main pillars of the tourism industry, recognizes its social
responsibility and considers it as part of its image. For this reason, firms require new …

This study aims at investigating and testing the mediated effect of Customer Satisfaction on
the influence of the Service Quality and Customer Trust toward Customer Loyalty. This …

The competition among the organizations is increasing continuously and there has been a
rapid shift in the business process deliverance. Financial service firms are striving to …

In this study, a model was established using structural equation modeling (SEM) to ascertain
the average impact of service quality on the loyalty of ocean freight forwarder (OFF) …

Background/purpose: The interest of measuring customer satisfaction is reflected in its ability
to gain customer loyalty, enhance favourable word of mouth, lead to repeat purchases and …

Purpose–The purpose of this paper is to address the aftermath of the crisis that has plagued
the Spanish financial sector from a microeconomic and emotional perspective associated to …

The advancement of Conditionally Automated Vehicles (CAVs) requires research into critical
factors to achieve an optimal interaction between drivers and vehicles. The present study …

The main aim of this paper is to analyze the influence of service companies' corporate social
responsibility (CSR) actions on final customer's loyalty. A theoretical model of loyalty …