Over the past two decades, there has been an increasing focus on the development of
Information and Communication Technologies (ICTs), as well as the impact that they have …

Purpose–The aim of this paper is to provide empirical guidance on those antecedents and
consequences of customer satisfaction (CS) that may be included in the tourism sector and …

Grounded in the Theory of Reasoned Action, the Theory of Planned Behaviour, the
Technology Acceptance Model and on the Innovation Diffusions Theory, this study proposes …

This article explores the emergence of Airbnb, a company whose website permits ordinary
people to rent out their residences as tourist accommodation. The company was just recently …

Destination marketing is more challenging than other goods and services. The basis of
competitive advantage shifts from tourism resources only (destination marketing) to a …

Purpose This study/paper aims to reach the core objective of hospitality order cancellation
prediction (HOCP), that is, to identify potential cancellers from many customer bases …

Online travel agencies face intense competition, and thus have a great need to evaluate the
e-service quality of their websites to succeed or even just to survive. The present study …

Cancellations are a key aspect of hotel revenue management because of their impact on
room reservation systems. In fact, very little is known about the reasons that lead customers …

This article aims to identify the main influencing factors that may influence the adoption of
online shopping in the UK by integrating Unified Theory of Acceptance and Use of …

Every night, hundreds of thousands of tourists choose not to stay in a traditional tourism
accommodation establishment, such as a hotel, and instead pay to stay in the residence of a …