Examining key drivers of consumer experience with (non-financial) digital services—An exploratory study

AA Shaikh, MD Alharthi, HO Alamoudi - Journal of Retailing and Consumer …, 2020 - Elsevier
Recent advancements in the field of mobile information systems have transformed the
consumer lifestyle as well as have changed the digital service landscape globally. This …

Understanding bank employees' perception towards technology enabled banking: A developing country perspective

SJ Kaur, L Ali - Journal of Financial Services Marketing, 2021 - Springer
The purpose of this study is to identify and validate the underlying factors influencing bank
employees' perception towards technology enabled banking and examining the association …

[PDF][PDF] The Electronic Banking Revolution in India.

B Dhananjay - Journal of Internet Banking & Commerce, 2015 - researchgate.net
The Electronic Banking Revolution in India Page 1 Dhananjay and Suresh, J Internet Bank
Commer 2015, 20:2 http://dx.doi.org/10.4172/1204-5357.1000110 Research Article Open Access …

Workforce challenges in Indian banking scenario–Journey from identification till mitigation

NC Roy, T Vishwanathan - Current Science, 2018 - JSTOR
The banking industry has been going through rapid transformation due to progressive
economic reforms, changing demographics and fast-paced technological developments …

Determinants of recent structural change for small asset US credit unions

G McKee, A Kagan - Review of Quantitative Finance and Accounting, 2016 - Springer
Credit union numbers in the United States have declined since 1969. Changes in financial
performance of US credit unions have contributed to this decline. This paper discusses how …

The impact of development of customer online banking skills on customer adviser skills

M Dubois, ME Bobillier‐Chaumon… - New Technology, Work …, 2011 - Wiley Online Library
The object of this article is the development of customer banking skills as a result of using
online banking and its impact on the competence of customer advisers in face‐to‐face …

The impact of information technology on the efficiency of banks:(an empirical investigation from Pakistan)

A Omar, I Naseem, A Wajid, N Sultan… - Innova …, 2012 - papers.ssrn.com
Use of Information technologies (IT's) is increasing day by day in banking industry all over
the world. Investment in IT is helping the top level management in achieving their objectives …

Les conséquences sur les compétences du chargé de clientèle du développement des compétences des clients via l'E-banking

M Dubois, D Retour, MÉ Bobillier-Chaumon - Systemes d'information …, 2008 - cairn.info
L'article étudie le développement des compétences des clients liées à la consultation des
sites Internet et examine son incidence sur les compétences des chargés de clientèle (CC) …

[PDF][PDF] A Study on the Impact of Finance and Technology towards the Rapid Evolution of Open Banking

N Singh, H Sankhla, L Singh, V Mudgal - 2023 - ijsret.com
In the contemporary landscape of financial services, the convergence of finance and
technology has ushered in a transformative era, prominently manifested in the phenomenon …

[图书][B] Why customers use or do not use Internet banking: A case study of a community bank

SA Beadnell - 2014 - search.proquest.com
The banking industry is being challenged by shareholders and consumers to provide its
products in the most efficient manner, provide good customer service, and earn a fair profit …