Incivility has been identified as a prevalent and crucial issue in workplaces and one that may
be associated with detrimental effects on employees and organizational outcomes, such as …

Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of
respect, but otherwise appear mundane. Organizations sometimes dismiss these routine …

In this study, we propose and examine an integrative framework to investigate factors
contributing to the experience of workplace incivility (including victim demography …

Purpose This empirical study explored how coworker incivility and customer incivility affect
the work engagement and job performance of frontline employees. Design/methodology …

Purpose This study aims to acquire a better understanding about consequences of
workplace incivility upon restaurant frontline service employees caused by customers …

This article offers a review, integration, and extension of the literature relevant to ostracism in
organizations. We first seek to add conceptual clarity to ostracism, by reviewing existing …

This collection of studies tested aspects of Cortina's theory of selective incivility as a
“modern” manifestation of sexism and racism in the workplace and also tested an extension …

The link between the interpersonal stressor of workplace mistreatment and objective
measures of performance is often overlooked in organizational research. In order to fill this …

Although incivility has been identified as an important issue in workplaces, little research
has focused on reducing incivility and improving employee outcomes. Health care workers …

Using appraisal theory, this research examined targets' emotional responses to workplace
incivility, and how these responses impact targets' behavioral responses. Targets who …