Enterprise information systems play a significant role in the Industry 4.0 era and are the
crucial component to realize smart manufacturing systems. However, traditional enterprise …

Abstract The field of Business Process Reengineering (BPR) has recently observed the birth
of Decision Support Systems (DSSs) as a solution for overcoming the limitations of previous …

In today's competitive marketplace, customer requirements (CRs) analysis is critically
important in the development phase of a new product. One widely used effective tool for CRs …

During pandemics, regular service provisioning processes in medical care may be
disrupted. Digital health promises many opportunities for service provisioning during a …

Operations management researchers have largely studied and analysed lean
manufacturing (LM) for its capacity for productivity improvement in industry. Even so, this …

Our research explores how additive manufacturing can support the food industry in facing its
current global challenges. Although information technologies are usually highlighted as the …

Companies willing to introduce radical innovations have to face the tough task of correctly
evaluating manifold aspects concerning the lifecycle of the new products to be launched. In …

Though customer orientation is recommended in Business Process Management, current
modeling methods still have a strong focus on the company's processes. To ensure a long …

Purpose In this study, an integrative approach of customer satisfaction and cost of quality
has been proposed for the value analysis of products based on a cost–benefit ratio …

The object of research is the methods of improving the management of business processes
of enterprises. The integration and transformation processes occurring in the Ukrainian …