Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

Introduction Increasing demand for mental health services and the expanding capabilities of
artificial intelligence (AI) in recent years has driven the development of digital mental health …

Social isolation and loneliness are serious yet underappreciated public health risks that
affect a significant portion of the older adult population. Approximately one-quarter of …

Communicating with customers through live chat interfaces has become an increasingly
popular means to provide real-time customer service in many e-commerce settings. Today …

Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years …

Background Chatbots have been used in the last decade to improve access to mental health
care services. Perceptions and opinions of patients influence the adoption of chatbots for …

Artificial intelligence (AI) has transformed the world and the relationships among humans as
the learning capabilities of machines have allowed for a new means of communication …

Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

This comprehensive critical review critically examines the ethical implications associated
with integrating chatbots into nephrology, aiming to identify concerns, propose policies, and …

This article surveys the area of computational empathy, analysing different ways by which
artificial agents can simulate and trigger empathy in their interactions with humans …