This paper describes the lived experiences of experts who have taken a holistic approach to
driving transformation in various organizations. The primary goal of the paper is to outline, at …

In the rapidly evolving landscape of IT services, traditional IT Service Management (ITSM)
frameworks often struggle to keep pace with the dynamic needs of businesses. This paper …

Companies from the mechanical engineering industry are eager to embrace new
technologies in their pursuit of a competitive advantage. However, the complete …

Digitalization is changing businesses and governments, our private lives and our societies.
Organizations that want to remain competitive must actively shape the changes that are …

La presente investigación tuvo como principal objetivo determinar la influencia de la
aplicación ITIL 4 en Gestión de Incidencias en el Área de Soporte DWDM de una empresa …

This paper describes some of the typical mistakes in web analytics in various organizations.
It identifies the most common errors in Google Analytics accounts. We have also compiled a …

Abstract Information security has become a necessity for all organizations. ITIL, designed for
large organizations, has also been gradually adopted by smaller companies and has …

In the last five years, the Department of the Navy (DON) and the United States Marine Corps
(USMC) have conducted several organizational changes to foster operational advantage in …

Ronny-Alexander Koch konzentriert sich in seiner Forschung auf die IT-Agilität im
organisatorischen Handlungsfeld und berücksichtigt die Aufbau-und die Ablauforganisation …

El estudio realizado tuvo como objetivo principal determinar la influencia de ITIL V4 en la
gestión de incidencias en el área helpdesk en una empresa privada de servicios de TI. Se …