We analyze the impact of outdoor temperature on high-stakes decisions (immigration
adjudications) made by professional decision-makers (US immigration judges). In our …

Purpose This paper aims to explore the evolution of the service environment literature and
speculates about future research in this area. This paper focuses on studies regarding how …

A series of five field and laboratory studies reveal a temperature-premium effect: warm
temperatures increase individuals' valuation of products. We demonstrate the effect across a …

Comfortable ambient temperatures can influence consumer preferences for conformity. The
results of three laboratory experiments suggest that warm (vs. cool) temperatures dispose …

An increasingly competitive retail landscape, new technological innovations, and evolving
consumer needs present challenges and opportunities for physical stores. To maintain a …

Managers often use music as a marketing tool. For example, in advertising, they use music
to intensify emotions; in service settings, they use slow music to boost relaxation and …

Consumers are increasingly engaging with content on social media platforms, such as by
“following” Twitter accounts and “liking” tweets. How does their engagement change through …

With the planet warming, extreme heat events are becoming increasingly frequent and
hazardous. At the same time, reducing carbon emissions from consumer activities is crucial …

Does temperature affect decision-making abilities and rationality? Using Indonesian data,
we estimate how risky choices, impatience and rational choice violations vary with exposure …

While anecdotal evidence suggests that consumers maintain an association between high‐
status products and cold temperature, no research has empirically examined this linkage …