Multicultural education of Indonesia calls for future's educational leaders with a high level of
intercultural sensitivity (IS). Hence, this mixed-method study investigated the IS of 784 …

Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students,
lecturers, researchers and practitioners a comprehensive guide to the influence of culture on …

This study aims to measure intercultural competence (awareness) of tourism and hospitality
employees who tend to be in continuous interaction with intercultural customers. By …

There is scant research on stakeholder perceptions about educational provision for
intercultural communicative competences (ICCs), despite increasing recognition of the …

Understanding the basic emotions of people is one of the most important skills of emotional
intelligence. This study investigates the emotion/facial expression recognition abilities of …

Intercultural sensitivity has been regarded as a very important ability necessary for living in
multicultural countries and regions. In this research, the quantitative method was used to …

This study sought to identify pertinent antecedents and consequences of anger in the
foodservice industry. Further, this study investigated differences in the way that anger …

This study examines the impacts of frontline hotel employees' emotional intelligence (EI) and
cultural intelligence (CQ) on guests' satisfaction, and uniquely captures guests' perceptions …

The increasing role of the customer experience, based on the feelings the customers
acquire from the interaction with a firm's product and services, has been considered an …

Amaç ve Önem: Bu araştırmanın amacı, turizm rehberliği lisans öğrencilerinin kültürlerarası
duyarlılıklarının kariyer beklentilerine etkisini incelemektir. Bilindiği üzere turizm olgusu çoğu …