The software development process focuses on the delivery of a software implementation–its
'product', whether COTS or bespoke. However, potential acquirers are attracted by the …

Opinnäytetyö kartoittaa asunnottomuutta kokevien ihmisten ja muiden heikossa asemassa
olevien, päiväkeskusten ja matalan kynnyksen kohtaamispaikkojen asiakkaiden digitaalisen …

Providing context behind customer feedback remains a challenge for company's who rely on
approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) …

MyJYU-mobiilisovelluksen kehitystyössä hyödynnettiin alusta alkaen palvelumuotoilun
prosesseja ja työkaluja. MyJYU-mobiilisovellus on hyvä esimerkkitapaus digitaalisesta …

The aim of the study is to describe and increase understanding about digital service design
in creating technological innovations in Finnish hospital districts. The data was collected via …

Digitalization is a current phenomenon both in Finland and globally. It modifies existing
practices and creates entirely new ones in both private and public sector. The development …

This paper is a master's thesis focusing on identifying the underlying relationship between
the domains of Systems Analysis and Design and Digital Service Design. Emerging field of …

This article proposes a conceptual model where the consumer of an information service is
invisible to the service provider when using an online platform. The volume of information is …

The side effects of war and turmoil in Syria, Iraq, the Middle East and North Africa have
recently reached Europe and Finland. Many kinds of actions have been taken on various …

In Europe more than 15 percent of the population is disabled. Due to decline in fertility and
increase in life expectancy the world's population is ageing rapidly. By the year 2050 the …