The intersection of mobile marketing and shopper marketing, known as mobile shopper
marketing, is a rapidly evolving area. We formally define mobile shopper marketing as the …

Accommodation businesses are stressful workplaces due to their dynamic and demanding
work environment. Role ambiguity and role conflict are major stress factors for hotel …

Aim To determine factors that influence the job satisfaction of Saudi nurses. Background
Saudi Arabia has a chronic shortage of Saudi national nurses. This research contributes to a …

Picking up nuances of facial expression is a crucial part of frontline employee–guest
interaction, yet little is known about its neurocognitive mechanism. We use a neuroimaging …

Background: Job satisfaction among health care workers is crucial and considered as an
essential parameter that affects their productivity and work's quality. Methods: A cross …

Using social facilitation theory, this study evaluates the mediating effects of service
interactions with hotel employees on the relationship between tourist motivation and place …

This study attempts to identify employees' perceptions of using mobile devices and their
perceived job performance when they use the mobile devices for their work at a hotel …

This study is one of the initial attempts to investigate turnover intentions among front-end
employees in the Indian retail industry. It aims to investigate the impact of organisational …

Purpose The purpose of this paper is to examine causal attribution in interactional service
experiences. The paper investigates how triggers in the environment of a customer …

We propose a framework for creating an effective self-managed service climate for frontline
service employees with four antecedents–work facilitation, dedication, creativity and variety …