Ports play a critical role in the economy of many countries and regions. Failure or
unreliability of port services can significantly influence port customers—shipping lines and …

This study investigates the concept of Port Service Quality (PSQ) and examines its influence
on customer satisfaction in the port sector. Following a literature review, a conceptual model …

Organizational buyers struggle with the effective management of business-to-business
(B2B) services, yet little research has examined specifically how the procurement process …

Vietnam is a popular production base for multi-national companies and has become a hub
for the global supply chain. Accordingly, to facilitate the increased demands on …

The purpose of this study is to explore the undergraduates' perception of the quality and
value of library services offered to them in the 21st-century in federal universities in …

The importance of services for companies is significant and still increasing. Customers
expect fulfilment of their requirements concerning not only the product, but also the quality of …

The purpose of this DBA is to develop a Customisation Blueprint so that consultancies can
provide a more tailored, responsive service to clients. This study seeks to find out what …

Major changes in the technological, societal, political, and economic environment have
forced organizations across Europe to reshape and expand their strategic communication …

The purpose of this study was to develop scale dimensions for evaluating professional
convention organizers (PCOs) from the perspective of conference hosts. Based on a …

This study examined and analyzed the effect of service quality and facilities on customer
satisfaction in forming customer loyalty at SBU Factory Maintenance Services (JPP) of PT …