Lean services: a systematic review
Purpose The purpose of this paper is to highlight the importance of Lean methodology
through an exhaustive literature review, and its implications and application in the service …
through an exhaustive literature review, and its implications and application in the service …
Lean Service: A literature analysis and classification
MF Suárez-Barraza, T Smith… - … Quality Management & …, 2012 - Taylor & Francis
The service sector in the USA accounts for 80% of gross domestic product. However, in spite
of the pivotal role of the service sector in the US economy and its impact on daily life, the …
of the pivotal role of the service sector in the US economy and its impact on daily life, the …
The SERVICE framework: A public‐service‐dominant approach to sustainable public services
SP Osborne, Z Radnor, T Kinder… - British journal of …, 2015 - Wiley Online Library
In this paper we argue that the new public management has been a flawed paradigm for
public services delivery that has produced very internally efficient but externally ineffective …
public services delivery that has produced very internally efficient but externally ineffective …
Lean production, Toyota Production System and Kaizen philosophy: A conceptual analysis from the perspective of Zen Buddhism
A Chiarini, C Baccarani, V Mascherpa - The TQM Journal, 2018 - emerald.com
Purpose The purpose of this paper is to compare principles from the original Toyota
Production System (TPS), the Toyota Way 2001 and Kaizen philosophy with principles …
Production System (TPS), the Toyota Way 2001 and Kaizen philosophy with principles …
[图书][B] International marketing and export management
GS Albaum, G Albaum, E Duerr - 2008 - books.google.com
This book is suitable for Undergraduates and Postgraduates/MBA courses in International
Marketing, Export Marketing and International Trade. This book comprehensively covers …
Marketing, Export Marketing and International Trade. This book comprehensively covers …
Process improvement through Lean-Kaizen using value stream map: a case study in India
Lean-Kaizen is composed of two words lean and Kaizen; lean means elimination of non-
value added activities (waste) and Kaizen means continuous improvement. Hence, Lean …
value added activities (waste) and Kaizen means continuous improvement. Hence, Lean …
Application of continuous improvement techniques to improve organization performance: A case study
SA Khan, MA Kaviani, B J. Galli… - International Journal of …, 2019 - emerald.com
Purpose The purpose of this paper is to study, analyze and implement continuous
improvement (CI) techniques in an interior design case company, which faces challenges in …
improvement (CI) techniques in an interior design case company, which faces challenges in …
Management of lean waste in a public higher education institution
The Lean approach and practices are spread around the world and are gaining space in
different areas such as public services and Higher Education. The Lean focus on eliminating …
different areas such as public services and Higher Education. The Lean focus on eliminating …
Lean-Kaizen implementation: A roadmap for identifying continuous improvement opportunities in Indian small and medium sized enterprise
Purpose The purpose of this paper is to present a road map to implement Lean-Kaizen
concept using value stream mapping (VSM) to identify hidden continuous improvement …
concept using value stream mapping (VSM) to identify hidden continuous improvement …
The lean-performance relationship in services: a theoretical model
W Hadid, S Afshin Mansouri - International Journal of Operations & …, 2014 - emerald.com
Purpose–The extant literature on lean service reveals a noticeable lack of theoretical
models establishing the core constructs of lean service, their interrelation and impact on …
models establishing the core constructs of lean service, their interrelation and impact on …