[HTML][HTML] Artificial intelligence (AI) applications for marketing: A literature-based study

A Haleem, M Javaid, MA Qadri, RP Singh… - International Journal of …, 2022 - Elsevier
Artificial Intelligence (AI) has vast potential in marketing. It aids in proliferating information
and data sources, improving software's data management capabilities, and designing …

The evolving role of artificial intelligence in marketing: A review and research agenda

B Vlačić, L Corbo, SC e Silva, M Dabić - Journal of business research, 2021 - Elsevier
An increasing amount of research on Intelligent Systems/Artificial Intelligence (AI) in
marketing has shown that AI is capable of mimicking humans and performing activities in an …

[HTML][HTML] How does artificial intelligence create business agility? Evidence from chatbots

X Wang, X Lin, B Shao - International journal of information management, 2022 - Elsevier
Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a
primary AI tool, chatbots have seen increasing use by companies to support customer …

Customer experience in fintech

CM Barbu, DL Florea, DC Dabija… - Journal of Theoretical and …, 2021 - mdpi.com
The purpose of this paper is to analyse customer experience (CX) in the fintech sector.
Fintech is a dynamic and innovative field that fully benefits from advances in information and …

Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants

ECX Aw, GWH Tan, TH Cham, R Raman… - … Forecasting and Social …, 2022 - Elsevier
Artificial intelligence is disrupting the retail industry. Digital voice assistants as one of the
most popular AI technologies are poised to revolutionize consumers' shopping journeys yet …

Technological innovation, sustainable green practices and SMEs sustainable performance in times of crisis (COVID-19 pandemic)

MN Alraja, R Imran, BM Khashab, M Shah - Information Systems Frontiers, 2022 - Springer
COVID-19 restrictions significantly affected SMEs, which have faced many challenges to
their sustainability within this fragile new environment. This study proposes a holistic …

The influence of e-satisfaction on users'e-loyalty toward e-wallet payment apps: a mediated-moderated model

M Al-Okaily - International Journal of Emerging Markets, 2023 - emerald.com
Purpose The purpose of this study is to investigate the antecedent factors influencing e-
loyalty toward e-wallet payment apps in developing countries (eg Jordan). This study also …

Toward an integrated model for the antecedents and consequences of AIS usage at the organizational level

M Al-Okaily - EuroMed Journal of Business, 2022 - emerald.com
Toward an integrated model for the antecedents and consequences of AIS usage at the
organizational level | Emerald Insight Books and journals Case studies Expert Briefings Open …

[HTML][HTML] Social companionship with artificial intelligence: Recent trends and future avenues

R Chaturvedi, S Verma, R Das, YK Dwivedi - … Forecasting and Social …, 2023 - Elsevier
The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …

Toward advancing theory on creativity in marketing and artificial intelligence

N Ameen, GD Sharma, S Tarba, A Rao… - Psychology & …, 2022 - Wiley Online Library
Creativity has been identified as the future of marketing; at the same time, artificial
intelligence (AI) is enabling more automation in this field. The theories and frameworks in …