Due to unprecedented innovation in information and communication technology, customers
interact more with telecommunication service providers. Customer satisfaction is the extent …

Achieving common prosperity is the essential requirement of socialism and promoting
regional coordinated development (RCD) is an important path to achieving common …

Purpose An amalgamation of Decision-Making Trial and Evaluation Laboratory (DEMATEL)
and Analytical Network Process (ANP) has been performed to develop a decision-making …

Microfinance refers to the provision of financial services like saving, microcredit, and
insurance to the poor who have limited access to traditional banking services with the aim of …

Improving the efficiency and performance of microfinance investments is essential to
achieve its objectives in terms of economic and social development. One parameter that …

This chapter examines the effect of commercialisation of microfinance on the performance
measurement practices of MFIs and the implications these measurement practices have on …

The main objective of this paper is to present an integrated approach to evaluate the level of
satisfaction of borrowers with the products and services of microfinance institutions (MFI) at …

Despite of a saturated literature on poverty alleviation through microfinance institutions, the
link between performance of microfinance institutions and poverty alleviation has much …

Establishing an effective evaluation model to analyze the actual environmental level of the
multi-indicator systems is an urgent challenge. However, due to the complexity of the …

An applicability evaluation model of human factors methods was constructed for the whole
life cycle of a complex human-machine system. With the development of ergonomics, the …