Customer satisfaction has emerged as one of the most important factors that guarantee the
success of online store; it has been posited as a key stimulant of purchase, repurchase …

Purpose In this study, we have collected the response from 200 private university lecturers in
Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural …

In the digital era, the offer of multiple shopping channels in the retail sector has been
improved, and customers are changing their shopping habits. For this reason, supermarkets …

Electronic Services or E-services are online services mediated by information technology
such as the internet, where valid interactions and transactions occur from buying and selling …

Brand related goals in the online environment are consistent with those of the retail
environment: providing products and services that ultimately convert customers into brand …

This study aims to examine the impact of customer experience and customer engagement
on customer satisfaction and customer loyalty in e-retailing in Indonesia. This study uses …

The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …

Flash sales can be an opportunity for online marketplaces to stimulate impulse buying. This
study aims to determine the factors that influence impulse buying from a flash sale in the …

The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce
services is expected to be critical factors for the assessment of the success of online …

The rapid emergence of the online retail platform has captured a significant share of the
overall retail market around the globe. Furthermore, many consumers now indulge in online …