[HTML][HTML] The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation …
The present study examined the anticipated technology service quality of private commercial
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …
[PDF][PDF] The Influence of E-Customer Relationship Management on Customer Experience in E-Banking Service
RA Mosa - International Journal of Academic Research in …, 2022 - faculty.uobasrah.edu.iq
With a marketing environment in which the winds of change are intense due to technological
developments, CRM based on modern technologies and the Internet has become an …
developments, CRM based on modern technologies and the Internet has become an …
An empirical assessment of customer satisfaction of internet banking service quality–Hybrid model approach
Purpose The present work has proposed and employed an innovative hybrid method based
on the combination of factor analysis and an artificial neural network (ANN) model to …
on the combination of factor analysis and an artificial neural network (ANN) model to …
Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective
Online service quality acts as a lever that service providers use to drive e-customer retention
in most affluent economies globally. Given the exponential growth in the adoption of internet …
in most affluent economies globally. Given the exponential growth in the adoption of internet …
Customers' choice of the bank during the Covid-19 pandemic: The moderating effect of different banks in Bangladesh
MA Harun - South Asian Journal of Marketing, 2023 - emerald.com
Purpose The study aims to examine the factors affecting the customers' choice of
Bangladeshi banks during the Covid-19 pandemic and the moderating effects of private and …
Bangladeshi banks during the Covid-19 pandemic and the moderating effects of private and …
Will Digital Revolution be Disruptive for the Inclusive Finance in Bangladesh? The Case of the Microfinance Industry
Large and small microfinance institutions or MFIs represent the face of Bangladesh's
inclusive finance sector. They continue to play a significant part in providing the poor with …
inclusive finance sector. They continue to play a significant part in providing the poor with …
[HTML][HTML] The mediating effect of customer satisfaction on fintech literacy and sustainable intention of using mobile financial services
MK Uddin, S Nasrin - Open Journal of Business and Management, 2023 - scirp.org
The present study empirically examines the impact of Fintech literacy on sustainable
intention to use mobile financial services (MFS) with the intervening effect of customer …
intention to use mobile financial services (MFS) with the intervening effect of customer …
Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study
SM Vadivel, K Boobalan - … Journal of System Assurance Engineering and …, 2024 - Springer
This research intends to examine the Service Quality (SQ) factors in mail service operations
conducted at NSH offices, Karnataka state, Southern India during the COVID-19 pandemic …
conducted at NSH offices, Karnataka state, Southern India during the COVID-19 pandemic …
Microanalysis of E-Money Transfer Services through E-Servqual Approach: A Basis for Enhanced Customer Satisfaction Strategy
Adopting various technologies in enterprises was vital since it provided a quick service
process. E-money transfer services study aimed to evaluate customer satisfaction with e …
process. E-money transfer services study aimed to evaluate customer satisfaction with e …
Customer's Satisfaction About Mobile Banking Distribution Channel in Vietnamese Commercial Banks
Purpose: In the context of the emergence of industry 4.0, using mobile phones as a modern
distribution channel to execute financial services is a significant solution for commercial …
distribution channel to execute financial services is a significant solution for commercial …