Purpose The service sector is at an inflection point with regard to productivity gains and
service industrialization similar to the industrial revolution in manufacturing that started in the …

Business model innovation (BMI) is critical to a firm's ability to achieve growth and long-term
viability. It helps improve the value of products or services and/or delivery of these offerings …

Purpose Service ecosystems are becoming an important domain of joint value creation and
resource integration, and the literature in the field is burgeoning. The recent growth in the …

Purpose The purpose of this paper is to discuss recent developments in neuroscientific
methods and demonstrate its potential for the service field. This work is a call to action for …

With rapid advances in technologies, especially in artificial intelligence, smart sensors, big
data analytics, and robotics, the service industry began introducing robots to perform a …

The innovation of products, services, and business models is key to firm survival,
performance, and growth in today's turbulent business environments. However, accelerating …

Purpose The wider possibility of connectivity offers additional opportunities for customers to
experience value propositions. The online world is only one side of the customer …

Customer ecosystems: exploring how ecosystem actors shape customer experience |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Context awareness is essential for successful business process management (BPM). So far,
research has covered relevant BPM context factors and context-aware process design, but …

Purpose This paper investigates the extent to which the COVID-19 pandemic has
accelerated service innovation in the restaurant sector. It explores the use of digital …