Purpose Although service researchers have long suggested that customer mistreatment
adversely impacts service employees' outcomes, statistical integration of current empirical …

Purpose Cyberloafing is an organization-directed counterproductive work behavior (CWB).
One stream of literature deems cyberloafing to be bad for organizations and their …

While research suggests that organizational cynicism prompts employees to engage in
organizationally directed deviant behaviors, questions remain regarding whether, how and …

Workplace incivility research has grown considerably over recent decades. However, this
stream of research still has not adequately explained targets' attributions for experienced …

Purpose This study examined the links between user-generated content (UGC), dissatisfied
customers and second-hand luxury fashion brands. A central premise of luxury fashion …

Customer incivility is an increasingly important issue, particularly in the banking sector. This
study investigates the factors contributing to customer incivility and its impact on frontline …

The negative impact of workplace incivility on hospitality employees has garnered growing
interest. However, most hospitality studies have focused on understanding the impact of …

The study aims to explore the relationship between the sales environment competitiveness
and the tendency towards unethical sales practices among salespeople who work in a …

Purpose: This study aims to systematically review the literature on counterproductive work
behaviour (CWB) to understand better the role of affective experiences in predicting such …

Prior research has shown that customer incivility impacts targeted employees' performance.
Yet, whether such experiences also influence bystander employees has been overlooked. In …