Purpose–This study aims to investigate the antecedents to service quality and their
relationship with affective evaluations of customers of internet service providers (ISPs) in …

This study endeavors to investigate the role of the appearance of customer service staff in
forming customer perceptions. It also aims to fill the gap in existing knowledge by exploring …

With the rising growth of the telecommunication industry, the customer churn problem has
grown in significance as well. One of the most critical challenges in the data and voice …

Purpose–This paper aims to investigate the antecedents to attitudinal and behavioural
loyalty of customers of Internet service providers (ISPs). In addition, this study endeavours to …

Pakistan Vision-2025 put telecommunications as one of the six technologies giving birth to
entire new sectors of economic activity including cellular sector. Therefore, this study aimed …

Rapid diffusion of mobile telephone services is accompanied with low satisfaction and high
switching behavior many markets. Despite the popularity of technology diffusion studies in …

This research aimed to explore the determinants of consumer intentions to purchase and
switch in the mobile telecommunication industry in Australia. It adopted a qualitative …

The flexibility in mobile communications allows customers to quickly switch from one service
provider to another, making customer churn one of the most critical challenges for the data …

Purpose: With the global wireless communication growth, the launching of commercial fourth-
generation (4G) services in Bangladesh, including high transmission speed, the number of …

The present paper aims to serve two purposes. The first one is to investigatethe influence of
intrinsic motivation suchas the need for cognition on ambivalence towards rebranding and …