Frontline employee passion: a multistudy conceptualization and scale development
AC Crawford, CE Newmeyer… - Journal of Service …, 2022 - journals.sagepub.com
Passion is a motivational force driving people toward success and satisfaction. Outside of
entrepreneurship, though, research on how passion may be activated within a work role has …
entrepreneurship, though, research on how passion may be activated within a work role has …
[图书][B] Frontline Employee Role Passion and the Impact on Service Encounters
AC Crawford - 2016 - search.proquest.com
Even with technology driving widespread self-service, we know that frontline service
employees are still relied upon to represent organizations to customers and also being …
employees are still relied upon to represent organizations to customers and also being …