Banks must meet the needs of their customers in order to achieve sustainable development.
The aim of this paper is to examine service quality dimensions, by using the modified …

Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

El objetivo de la investigación fue identificar si la calidad del servicio y el precio se
relacionan positivamente con la imagen de la tienda y, a su vez, con la satisfacción del …

The aim of this article was to examine and quantify 1) the dependence of additional
purchases of banking products from customer loyalty and 2) dependence of bank clients' …

An extended review of the literature indicates that there is an insufficient number of past
studies which test the SERVQUAL model (tangibles, reliability, responsiveness, assurance …

This paper aims to examine the relationship between the managerial perception of human
capital, innovations, and bank performance. We specifically sought to examine the influence …

Sažetak Using the health impairment process of the Job Demands-Resources (JD-R) model
as the theoretical framework, this study proposes and tests a research model that …

Despite the relatively high pay employees receive in oil and gas companies in Bayelsa
State, some seem not to be happy about the uncertainty in their work environment. This is …

Una de las características distintivas de la sociedad actual tiene que ver con el acceso a
profusa información que tienen los diversos grupos de interés de las organizaciones …

This study aims to examine the relationship between Service Quality (SQ), Customer
Satisfaction (CS) and Customer Loyalty (CL) in the Jordanian Commercial Bank. This Study …