The paper provides a comprehensive review of the recent development of revenue
management in different industries. We discuss research on different revenue management …

This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

How should a firm design a price/lead-time menu and scheduling policy to maximize
revenues from heterogeneous time-sensitive customers with private information about their …

We consider a general class of network revenue management problems, where mean
demand at each point in time is determined by a vector of prices, and the objective is to …

The dynamic assignment of patients to exam days in order to manage daily variations in
demand and capacity is a long-standing open research area in appointment scheduling. In …

We study large-scale service systems with multiple customer classes and many statistically
identical servers. The following question is addressed: How many servers are required …

How should a firm design a price/lead-time menu and scheduling policy to maximize
revenues from heterogeneous time-sensitive customers with private information about their …

Recently, large-scale, Web-based service marketplaces, where many small service
providers compete among themselves in catering to customers with diverse needs, have …

We study the allocation of heterogeneous services to agents with incomplete information
and without monetary transfers. Agents have private, multidimensional utilities over services …

We consider a dynamic pricing problem in a system with reusable resources. Customers
arrive randomly over time according to a specified nonstationary rate, and each customer …