Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

Central bank communication has changed over the years, following the trend of
digitalization. It has been used as a tool for the implementation of monetary policies since …

This research investigates the relationship between customers' trust in e-retailers and online
buying behavior. First, a multi-layered conceptual model is developed using the e-service …

Era digitalisasi dan kondisi pandemi membuat berbagai perusahaan harus bertransformasi
dari tradisional menjadi digital atau online, salah satunya adalah layanan kesehatan …

This research aims to measure the effect of digitalization on service quality through the
SERVQUAL model (tangibility, reliability, responsiveness, assurance, and empathy) and …

The aim of this study is to investigate the impact of e-service quality on customer loyalty with
customer satisfaction as a mediator in the small and medium-sized business sector in …

In today's rapidly evolving business environment, firms are striving to enhance their ability to
respond swiftly to changing market conditions. To address this challenge, the strategic use …

The objective of this study is to prioritize the e-service quality dimensions in e-tailing that
attract and retain customers which help e-tailers attain a competitive advantage in the …

The quality of electronic services or e-service has a significant impact in increasing
consumer satisfaction. This quality is given to consumers to fulfill their expectations by …

Research in the field of Marketing focuses on Service Marketing to increase Customer
Loyalty. This research is based on the Dynamic Capability theory which indicates that a …