Since its renaissance in the 1990s, psychological safety research has flourished—a boom
motivated by recognition of the challenge of navigating uncertainty and change. Today, its …

Phygital retail experiences connect physical and digital worlds together to create unique
experiences among customers. Despite the widespread uses and applications of phygital …

This study aims to examine the impact of Corporate Social Responsibility (CSR) and Green
Finance (GI) on the Environmental Performance (EP) of banking institutions in emerging …

Grounded in social exchange theory and service logic, this study investigates how
customers' evaluations of service experiences and interactions with employees and the …

Purpose This study aims to examine the role of service customers' variety-seeking and
engagement in driving their service switching intention. The authors also explore the …

This study aims to understand the relationship between environmental consciousness and
multidimensional (ie, cognition, affection, and activation aspects) of customer brand …

This research explores the effects of the DART model of value co‐creation on customer
retention. To do so, the current research examines the moderating role of types of customer …

Despite the popularity of employee engagement in the past decade, organizations acrossthe
globe struggle with disengaged employees at work. The purpose of this paper is to …

Effective Rewards and Recognition Strategy: Enhancing Employee Engagement, Customer
Retention and Company Performance Page 1 1 Effective Rewards and Recognition Strategy …

This study determines the influential factors responsible for social commerce adoption in an
emerging economy. Our model combines constructs from social commerce constructs, social …