Currently, there is no definitive conclusion in the literature regarding the relation between
quality management systems and organisational performance. Beyond that, a few studies …

This study aims to identify whether different research methods linking ISO 9001 and
performance have led to different results. To achieve that purpose, this study conducted a …

El presente artículo muestra una evolución de la calidad en función de la normatividad
existente en busca de mejora de procesos, además, como las normas ISO 9000 impactan …

The 2008 financial crisis weakened the hospitality sector severely, like other industries. This
paper investigates the response of the Spanish hospitality sector to the crisis by analyzing a …

Purpose Total quality management practices have been embraced by many quality-oriented
firms around the world in order to improve performance in terms of quality, productivity …

The purpose of the study is firstly, to empirically validate the conceptual structure of the
effectiveness of the ISO 9001 quality management system (QMS) in manufacturing …

This paper attempts to develop a model which shows the relationship between TQM
practices and customer satisfaction level particularly in Indian manufacturing context through …

Implementation of closed-loop supply chain (CLSC) has gained increased consideration in
the last few years owing to an increase in environmental concerns, product returns and …

Purpose This study investigates the effect of total quality management (TQM) on small and
medium enterprises (SMEs)'profitability by examining whether the new TQM dimensions of …

This research investigates the effects of ISO 9001 certification and King Abdullah II Award for
Excellence (KAAE) on Jordanian firmГs performance. Four scale measures of firmГs …