Customer experience in digital banking: A review and future research directions
Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …
of service experience and develop a framework identifying the most significant variables of …
Advances in mobile financial services: a review of the literature and future research directions
Purpose Using the theory, construct, method, moderator (TCMM) format, this framework-
based review critically analyses the mobile financial services (MFSs) field through a detailed …
based review critically analyses the mobile financial services (MFSs) field through a detailed …
[HTML][HTML] Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts
The aim of this qualitative study is to analyse the role of in-branch efforts of banks on
migrating customers from branch banking to digital banking in India. In-depth semi …
migrating customers from branch banking to digital banking in India. In-depth semi …
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement
This study aims to understand the consumption values that positively influence the adoption
of mobile payment apps (MPAs). The theory of consumption values and two more constructs …
of mobile payment apps (MPAs). The theory of consumption values and two more constructs …
Investigating antecedents of mobile payment systems' decision-making: a mediated model
Purpose The increase in mobile telephone penetration has offered new opportunities for
technology to improve payment operations all over the world. Little research has examined …
technology to improve payment operations all over the world. Little research has examined …
Challenging the" integration imperative": A customer perspective on omnichannel journeys
Omnichannel literature largely assumes that retailers should integrate touchpoints across
channels to promote seamless experiences. This paper challenges this assumption by …
channels to promote seamless experiences. This paper challenges this assumption by …
Modeling mobile commerce applications' antecedents of customer satisfaction among millennials: An extended tam perspective
A Ngubelanga, R Duffett - Sustainability, 2021 - mdpi.com
The continued growth for both smartphone usage and mobile applications (apps)
innovations has resulted in businesses realizing the potential of this growth in usage …
innovations has resulted in businesses realizing the potential of this growth in usage …
Factors influencing the consumers' behavioural intention to use online food delivery service: Empirical evidence from Taiwan
PH Tsai, CJ Chen, WH Hsiao, CT Lin - Journal of Retailing and Consumer …, 2023 - Elsevier
Understanding consumer preferences is crucial in helping online food delivery services
(OFDS) increase operating revenue and competitiveness while achieving sustainable …
(OFDS) increase operating revenue and competitiveness while achieving sustainable …
Digital bank channel distribution: Predictors of usage attitudes in Jakarta's gen Z
Purpose: The goal of this study is to examine what makes young people more likely to use
digital banking. This is because digital banking services and their distribution channels are …
digital banking. This is because digital banking services and their distribution channels are …
Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention
The hospitality industry has experienced changes in communication and interaction due to
the evolution of new technology. However, there has been limited research on the …
the evolution of new technology. However, there has been limited research on the …