Over the past three decades, a growing body of environmental psychology research has
demonstrated that interacting with natural environments–and especially greenspace–can …

Recently published exploratory research has suggested COVID-19 control protocols
implemented during the pandemic may have altered the values and experiences customers …

Purpose The purpose of this paper is to identify the sources and categories of well-being
from the transformative service research (TSR) domain. The paper also aims to offer a …

Strong signals exist for a permanent restructuring of retailḍing, where traditional physical
retailers may not fully recover. Such transformation will have vast implications for …

Purpose The transition from multichannel to omnichannel retailing requires a better
conceptualisation, especially for customer experience in smart shopping malls. Therefore …

This study examined the effects of the restorative experience triggered by empowerment
features in augmented reality (AR) on online tourists' immersion and willingness to pay a …

The current study explored customers' psychological responses caused by biophilic design
in the context of hotels and investigated the relationship between self-image congruity …

Drawing from environmental psychology and consumer well-being perspectives, this study
leverages the theoretical mechanisms underlying the concept of restorative environments to …

This article gives an overview of recent developments in the retailing and consumer services
taking into account that those services are at a tipping point in this era of globalization …

Governments worldwide have implemented stringent restrictions to curtail the spread of the
COVID-19 pandemic. Although beneficial to physical health, these preventive measures …