Purpose Customer satisfaction refers to the extent to which customers are happy and
satisfied with the products and services provided by a business. The purpose of this paper is …

Purpose: Technological advances and increased environmental turbulence require a
transition in quality management. The study aimed at developing a Quality 4.0 maturity index …

Value for money (VfM) assessments often lack effective automatic processes and reasoning
support in public-private partnership (PPP) projects. To automate these assessments, this …

Value for money (VFM) as the procurement justification assessment approach in Public-
Private Partnerships (PPP) essentially justify the overall project feasibility in both qualitative …

Prezentowana tematyka została oparta na gruncie dwóch obszarów badań organizacji
publicznej–orientacji procesowej oraz kulturze organizacyjnej. W pracy przedstawiono …

Past research has established the importance of the Web across industries, output types,
and customers and the role of quality in this context. In addition, WebQual has emerged as a …

The paper analyzes in detail the implementation and the process of benchmarking for
improving territorial and touristic development. This research uses primary and secondary …

The main purpose of this study was to examine how personal and organizational drivers
influence the utilization of management tools aimed at supporting organizational working in …

Most studies on public sector benchmarking focus on performance indicators, processes,
and outcomes of managed benchmarking. This article, instead, explores the formation of …

The Concept and Measurement of Creating Excess Value in Listed Companies Page 1 - 376 -
Inzinerine Ekonomika-Engineering Economics, 2018, 29(4), 376–385 The Concept and …