A systematic review of research on innovation in hospitality and tourism
DO Gomezelj - International journal of contemporary hospitality …, 2016 - emerald.com
Purpose The purpose of this paper is to identify the state of academic research on
innovation in tourism. The authors present a systematic review of the literature, different …
innovation in tourism. The authors present a systematic review of the literature, different …
Customer loyalty: a review and future directions with a special focus on the hospitality industry
Purpose This article aims to provide a summary review of what is already known about
customer loyalty and identifies some emerging issues that play an important role in it. As a …
customer loyalty and identifies some emerging issues that play an important role in it. As a …
Customer-dominant logic: foundations and implications
K Heinonen, T Strandvik - Journal of Services Marketing, 2015 - emerald.com
Purpose–The purpose of this paper is to analyze the theoretical and practical implications of
adopting customer-dominant logic (CDL) of service, focusing on how firms can become …
adopting customer-dominant logic (CDL) of service, focusing on how firms can become …
Upframing service design and innovation for research impact
Service design and innovation are receiving greater attention from the service research
community because they play crucial roles in creating new forms of value cocreation with …
community because they play crucial roles in creating new forms of value cocreation with …
[PDF][PDF] A framework for understanding and managing the customer experience
A De Keyser, KN Lemon… - Marketing …, 2015 - thearf-org-unified-admin.s3 …
Much practitioner attention is devoted to the concept of customer experience (CX)(Verhoef et
al. 2009). Forrester Research finds that CX is the current No. 1 priority of executives …
al. 2009). Forrester Research finds that CX is the current No. 1 priority of executives …
Network orchestration for value platform development
The traditional firm and product-centric view of platforms is changing. Platforms are
increasingly developed around value that is co-created with a network of actors. In such …
increasingly developed around value that is co-created with a network of actors. In such …
Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
B Larivière, H Joosten, EC Malthouse… - Journal of Service …, 2013 - emerald.com
Purpose–The purpose of this paper is to introduce the concept of Value Fusion to describe
how value can emerge from the use of mobile, networked technology by consumers, firms …
how value can emerge from the use of mobile, networked technology by consumers, firms …
Service design for value networks: enabling value cocreation interactions in healthcare
L Patrício, NF de Pinho, JG Teixeira… - Service …, 2018 - pubsonline.informs.org
In the increasingly complex service environment, value is cocreated through webs of
interactions between provider networks and customer networks. This is evident in healthcare …
interactions between provider networks and customer networks. This is evident in healthcare …
A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities
Purpose The purpose of this paper is to advance the current understanding of organisational
conditions that facilitate service design. Specifically, the focus is on organisational …
conditions that facilitate service design. Specifically, the focus is on organisational …
Data‐driven services marketing in a connected world
Purpose–The purpose of this paper is to provide insights into the benefits of data‐driven
services marketing and provide a conceptual framework for how to link traditional and new …
services marketing and provide a conceptual framework for how to link traditional and new …