The Effect of Customer Knowledge Management on the Perceived Quality of University Library Services through the Mediating Role of Customer Relationship at the …

H Atapour, A Hamdipour, E Zabihifar - International Journal of …, 2023 - ijism.isc.ac
This research aims to investigate the effect of Customer Knowledge Management on the
perceived quality of university library services through the mediating role of customer …

The Impact of Customer Knowledge Management on word‐of‐mouth via Quality of Electronic Services (case study: Tehran E-retailers)

M Hassani, A Sharif, F Zandian - Iranian Journal of Information Management, 2020 - aimj.ir
The purpose of this study is to investigate the impact of customer knowledge management
on word of mouth, considering the mediating role of E-service quality. This applied study …

[HTML][HTML] Compilation of Customer Purchase Behavior Management Model in Insurance Industry

M Mahmoudi Maymand, T Ramezani… - Journal of Innovation …, 2024 - journalie.ir
Increasing competition in the insurance market has made managers of this industry think of
a solution for a lasting presence, and finding new customers and maintaining existing …

[引用][C] Pengaruh Service Environment, Customer Knowledge, Dan Customer Relation Management Terhadap Service Quality Dan Dampaknya Terhadap Brand …

V Wijaya - Jurnal Manajemen Bisnis Dan Kewirausahaan, 2019